Reference

thor 138 Legal: access, terms and data

thor 138 Legal sets out how account access, wallet checks and personal data are handled for Indonesian customers.

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thor 138 thor 138 Legal: access, terms and data
CONTACT ROUTES

Help with Legal questions and requests

A clear contact route matters when you need to question a Legal clause, correct an account detail or ask why access is unavailable.

Account access Use the support path beside your account login when a Legal question concerns phone verification, an access decision or a personal detail. Include your account contact and the clause you are asking about so we can route the request without exposing another account’s records.
Wallet records For a payment-related Legal request, send the reference shown beside DANA, OVO, GoPay or QRIS activity. We use that reference to check status and explain which account record is connected to the request, rather than asking you to provide unrelated payment details.
Policy changes Ask our support desk to clarify how to request a correction, deletion or change to your account details. We first confirm that you control the account, then record the request and explain any retention requirement that applies under the Legal terms.
DATA PRACTICE

How our Legal controls work

We apply the Legal policy through practical account controls rather than leaving the wording on a page by itself.

Data use

We use account details to provide access, check ownership and respond to Legal requests. When you ask about a record, we compare the request with the phone verification attached to your account before discussing personal details or payment references.

Cookies

Cookies help keep your policy session connected while you move from login to the Legal page. They can also help us understand whether a session has expired. You can manage browser cookie settings, although some account steps may then require another login.

Account security

Before we discuss an account decision or change contact details, we may require phone verification. This step helps prevent another person from using a Legal request to alter your access route or obtain account-linked records.

Record retention

We keep account, support and payment-reference records for the period needed to address security, disputes and Legal obligations. If you ask why a record remains, our support desk can identify its purpose and explain the applicable retention route.

Correction requests

If your name, phone number or account detail is incorrect, contact us through the account support path. We verify control of the account, review the requested change and tell you if supporting material is needed before updating the record.

Access decisions

A restriction or unavailable route is assessed against the account record and local requirements. Where local law permits, we explain the next step through support; we do not suggest access when eligibility depends on local law in your location.

Legal answers for thor 138 accounts

These Legal answers cover the questions we expect before an Indonesian customer opens an account or asks about an existing record. They explain the practical route for access, data, cookies and payment references without replacing the terms that apply to your account. If your situation is different, contact support with the specific clause or account step you want us to check.

Legal is the policy area covering account access, phone verification, data use, cookies, payment references, retention and customer requests. We apply those terms to your account record, while access depends on local law and may differ according to your location.

Access depends on local law. If you are in Indonesia, check that using the service is permitted where you are located before opening an account. Where local law permits, complete the stated account step and phone verification before access is enabled.

Phone verification helps us confirm that you control the account before access is completed or personal details are changed. It also gives our support desk a safer reference when you ask about a restriction, a data correction or a payment record.

We use the payment reference connected to your account when checking a DANA or QRIS question. For OVO, GoPay, bank transfer or virtual account matters, include the status shown in your account so support can match the request without requesting unrelated details.

Yes. Send a correction request through the account support path and identify the detail that needs changing. We first confirm account control, then review the request and explain whether any supporting material or retention rule affects the update.

We retain account, support and payment-reference records for the period needed for security, disputes and Legal obligations. The exact period can depend on the record type. Ask support which category applies and why the record still needs to be held.

Use the support route connected to your account login and mention the access step or Legal clause you want reviewed. Where local law permits, we can explain the next route. Do not send another person’s account details or unrelated wallet records.

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